At Seam Muse LLC, we are committed to delivering premium-quality men’s clothing and accessories with reliable shipping and a fair return process. This Shipping & Returns Policy outlines how we handle order fulfillment, delivery times, return eligibility, refunds, and exchanges so you can shop with complete confidence.

1. Shipping Policy

a. Order Processing Times

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of delays, we will notify you by email or phone.

b. Shipping Destinations

We currently ship to:

  • United States (all states and territories)
  • Selected international locations listed at checkout

If your location is not available at checkout, please contact us at info@seammusellc.site to check if we can accommodate your order.

c. Shipping Methods & Delivery Times

Estimated delivery times may vary depending on your location:

  • Standard Shipping (U.S.): 5–10 business days
  • Express Shipping (U.S.): 2–4 business days
  • International Standard Shipping: 7–15 business days
  • International Express Shipping: 4–7 business days

Note: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, courier services, or unforeseen events.

d. Shipping Fees

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free shipping promotions may apply for qualifying orders.

e. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number so you can monitor your order in real-time.

2. International Shipping

For customers outside the United States:

  • Customs duties, taxes, and import fees are the buyer’s responsibility and are not included in the product price or shipping cost.
  • Delays caused by customs clearance are beyond our control.

3. Order Changes and Cancellations

  • Orders can be modified or canceled within 12 hours of placement.
  • After processing begins, changes or cancellations may not be possible.

To request a change or cancellation, contact info@seammusellc.site immediately with your order number.

4. Returns Policy

We want you to be 100% satisfied with your purchase. If you’re not, you may return eligible items under the following conditions:

a. Eligibility for Returns

  • Returns must be requested within 30 days of delivery.
  • Items must be in unused, unworn, and unwashed condition with original tags attached.
  • Items must be returned in their original packaging.

b. Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final sale items
  • Customized or personalized products
  • Underwear, socks, or hygiene-sensitive apparel
  • Gift cards

c. Return Process

  1. Contact our customer service team at info@seammusellc.site with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions.
  3. Ship the item back using a trackable shipping method.
  4. Keep proof of shipment until the return is processed.

5. Refund Policy

a. Refund Method

Refunds will be issued to the original payment method used at checkout.

b. Refund Timeline

  • Once we receive and inspect your returned item, refunds are processed within 5–10 business days.
  • You will be notified by email when your refund has been issued.

c. Deductions

Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

6. Exchange Policy

We offer exchanges for the same item in a different size or color (subject to availability). If the requested item is unavailable, we will issue a refund instead.

7. Damaged, Defective, or Incorrect Items

If you receive an incorrect or damaged item:

  • Contact us within 7 days of delivery.
  • Provide your order number and photos of the issue.
  • We will arrange a replacement or refund at no extra cost to you.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • If the return is due to our error, we will provide a prepaid return label.

9. Contact Information for Shipping & Returns

Seam Muse LLC
Website: https://seammusellc.site/
Email: info@seammusellc.site
Phone: +(1) 678 400-9563
Address: 550 Gates Road, Elizabethtown, KY 42701, United States